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It is best to get your books early, to ensure you get all your books, and you can purchase any used copies of your textbooks. Ideally, come in mid-August for the Fall semester and December for the Winter semester. 

Refer to the booklist located under Customer Service at the bottom of the Lions' Store website. We will refresh it if any changes occur. 

Your professor also includes the required textbooks in your class syllabus. Check Moodle to see if your professor has posted the syllabus.

Please bring your booklist with you. The textbooks are organized by course code (ex. ACC 100), so you will need to know the course codes of your classes and the book titles. 

You can purchase the textbooks in-store with a debit or credit card, or you can order and pay online with your credit card.

Please refer to our Textbook Return Policy

Please refer to our Textbook Return Policy

Yes, you can order your books online. If we have not yet received copies of the book in store, you will be able to see that the book has not been received yet. Once we receive them you can purchase the book. For Ebooks they are always available for sale. 

For sponsored students to order books and supplies online, come into the store or email [email protected] or call 403-410-2939 with your name and a list of which books and supplies you require.

We will be happy to assist you!

If your department or course isn’t listed, it usually means that we haven’t received a textbook order from your instructor. Please refer to your syllabus or go to your first class to check whether a textbook is required. 

Textbooks are arranged alphabetically by the course abbreviation and then numerically by course number (ex. BIO 105).

There are signs on the shelves to help you locate your book.

If it is before classes start, it is likely the material has not yet arrived. However, we may have sold out of the textbook. Check our stock online, or ask in store.

You may return your textbooks with the original receipt and original method of payment for a refund by the add/drop date of each semester. Spring textbooks are always final sale. There are some items that are non-refundable. 

Please refer to our Textbook Return Policy

Firstly, we commend you on your organizational skills! In a normal world, there are many possibilities: the publisher is out of stock, the publisher does not have Canadian rights, the Lions' Store received a late order from the department or professor, enrolment was increased or classes added after we ordered, among other reasons. When there is a delay, we make every effort to get more copies for you as quickly as possible.

With COVID, many publishers have closed or are operating extremely short-staffed, so they are delayed in fulfilling our order. Books from the US or UK also have been quarantined at the border for about 7 days, further delaying the process. We will try to keep professors updated on the status of their textbooks so they can inform you when your course books are in. 

Textbooks are different from general books because of the information they contain and the limited market they serve. Publishers set a price, and the Lions' Store needs to keep our retail as close to that price as possible, while remaining competitive with other retailers. We try to offer as many economical options as we can, including used textbooks and eBooks.

Ebooks may be purchased at the cashier or on the bookstore website. the Ebook is available on the shelf under the Course Number. Take a sheet and pay for it with the cashier where you will receive the Ticket # to be used on Moodle to verify your purchase.

Your credit card is charged when your order is processed. 

You will receive an email confirmation when your order is ready for pickup. (check your spam or junk). Please follow the pickup instructions included in the confirmation email. **Ebooks are available instantly. You will need to verify your purchase on Moodle with the order #. There you will have instant access.

Orders may take up to one business day to process.

Information gathered during the checkout process is secure and no credit card information is kept in our system. 

For standard ground shipping, we use either Puralator or Canada Post. We are also offering a free in-store pickup.

We are able to ship outside Canada, but your order is subject to higher shipping costs and shipping delays, for which the Lions' Store is not responsible. 

If your order is being shipped through Canada Post or Puralator you will receive an email confirmation with your packages tracking number once your order has shipped. 

Order fulfillment time varies depending on the availability of supplies and quantity of orders. You will receive an email confirmation upon receipt of your order. Once your order is ready to ship or be picked up you will receive another confirmation email. 

Orders may take up to one business day to process. If you choose to ship your order, please expect up to one week (seven business days) from the order date to the order arriving at your doorstep.

Yes, make sure to change the name in the "Ship to" portion to the person who will pick up the order (The "ship to" section refers to the name of the person picking up the order). The person picking up the order will need to have photo ID and a copy of the confirmation email.

You can select free pickup when completing your order. The first step in the process asks for your billing address, but the next steps will allow you to select pick up in-store. You will receive an email confirmation upon receipt of your order. Once your order is ready to be picked up, you will receive a second confirmation email. Please follow the pickup instructions included in the confirmation email.

Orders may take up to one business day to process.

You can come into the Lions' store to pick up your order. We are located on the west end of the main Ambrose building. 

You will receive an email confirmation upon receipt of your order. Once your order is ready to ship or be picked up you will receive another confirmation email.

Orders may take up to one business day to process. If you choose to ship your order, please expect up to one week (seven business days) from the order date to the order arriving at your doorstep. 

You cannot cancel the order online. You must contact the Lions' Store at [email protected] or call 403-410-2939 with your order number and we can cancel your order for you.

You can change your password or email address on the My Account login page.

Yes, in the gift card section in the check-out area.

Please refer to our Textbook Return Policy

To place an order on your sponsorship, please email [email protected] or call 403-410-2939 with your name, shipping address, and a list of which books and supplies are required.

We will be happy to assist you! 

No. Debit can be used in-store only.

Q: What is an eBook?

An eBook is the digital equivalent of a printed book which can be viewed online 24 hours a day, 7 days a week. Some eBooks will require WiFi to be accessed. Ebooks are available for 2 weeks free from the beginning of the Semester till the add/drop date. You can access the Ebook through Moodle. You will need to verify your purchase after you have purchased the Ebook for the Lion's Store. Your Order # is used to verify your purchase on Moodle. If you bought the Ebook in-store you would receive the receipt with the Order #.

• Save up to 50%.
• They are environmentally friendly.
• You can easily have all your books in one place. You access them on Moodle or from the website or in the store.

If you are having problems you can contact Willo-Labs on Moodle or [email protected].

https://willolabs.zendesk.com/hc/en-us/requests/new

If you purchased the Ebook in-store you would use the Ticket # to verify on Moodle. Follow the instructions on the card. If you bought the Ebook online with the Bookstore, your Order # is used to verify on Moodle.

Once purchase they are non-returnable.

Yes, the prices are listed on the Course shelf tags. On average, you’ll be saving 50% off the new book price.

Yes through Moodle

No, they are non-returnable.

Ebooks do have a time limit. They are set by the Publisher. Most are 180 days.

You can print pages from your eBook on Moodle. Only up to 10% of the Ebook.

Some features are available. 

Textbook Return Policy

Students have up to the add/drop date for each semester to do returns on textbooks. No return on Spring Textbooks. The books must be:

• Accompanied by the original receipt.
• Refunded on the same card as the original purchase.
• In mint condition and still in their original, unopened shrink-wrap, if applicable (i.e. Course reading packages, manuals).

Returns for digital items - All eBooks are non-returnable

We cannot accept textbook returns for one-week courses.

We accept returns for a full refund within 10 days of customer purchase with original receipt. Returns must be in new, unused condition with tags attached.

If you are giving a clothing item as a Christmas gift, we can provide you with a gift receipt so the item can be returned or exchanged by January 15. 

We accept returns for a full refund within 10 days of customer purchase with the original receipt. Returns must be in new, unopened, unused condition with tags attached.

If you are giving a clothing item as a Christmas gift, we can provide you with a gift receipt so the item can be returned or exchanged by January 15. 

The following items cannot be returned:

• • • Special orders
    • Ebooks
    • Electronics
    • Personal Hygiene products
    • Calculators
    • Shrink-wrapped packages where the shrink wrap has been broken
    • Lab coats
    • Safety glasses
    • Molecular model set - once plastic wrap has been broken
    • Sale items

Check the buyback list of books for the 13 digit ISBN or title of the book. Bring the books that we are buying back to the bookstore along with your debit or credit card. Any questions call 403-410-2939.

Since someone will re-use your book after you, we only accept books in good used condition for Buyback. What qualifies as a good used condition will be determined by the sole discretion of the Lions Store. Here are some general guidelines for what we consider a good used condition. This list is not comprehensive, nor binding.

• The spine is intact
• No pages are missing, including the cover
• The book remains fully legible, with minimal to moderate tears, bends, creases, or water damage
• Highlighting, doodles or notes remain moderate and do not affect the legibility of the text
• No water damage to the textbooks

Items not allowed for buyback:

• Workbooks
• Coursepacks
• Incomplete packages (e.g. missing CDs)
• Digital materials (e.g. Access Codes, and online textbooks)

No, only books that the Lions Store requires. We do not accept binder-ready versions for re-use, as there is no way for us to confirm that every page is still in the bundle.

Since someone will re-use your book after you, we only accept books in good used condition for Buyback. What qualifies as a good used condition will be determined by the sole discretion of the Lions Store. Here are some general guidelines for what we consider a good used condition. This list is not comprehensive, nor binding.

• The spine is intact
• No pages are missing, including the cover
• The book remains fully legible, with minimal to moderate tears, bends, creases, or water damage
• Highlighting, doodles or notes remain moderate and do not affect the legibility of the text
• No water damage to the textbooks

Items not allowed for buyback:

• Workbooks
• Coursepacks
• Incomplete packages (e.g. missing CDs)
• Digital materials (e.g. Access Codes, and online textbooks)

The Lions Store will offer 50% of the current new book price. 

Once we have enough books to meet the demand for the Lions Store we no longer purchase that title. Similarly, if a new edition is not being used, or that course is no longer being offered, we won’t need used copies of it going forward.

No, gift cards never expire. You can come in or call 403-410-2939 to get a balance on your card.

You can purchase them online and in-store.

They can be redeemed in-store or online for gift cards. For coupons, they must be redeemed in-store.

Unfortunately, the Lions' Store does not accept any returns or exchanges on gift cards.

No, gift cards themselves do not have a cash value.

You can contact us at [email protected] or 403-410-2939 so we may assist you with this. We will need the number listed on the back of the card.

If your card has been lost or stolen, we cannot replace the card, as your name is not attached to the card number, and there isn’t a way to track it down.

Damaged cards can be still used as long as the card is still available and the number on the back is still readable so we can enter the number manually into the system.

Yes, you can order a gift card online and the student can pick it up for free. If you need it shipped there will be a shipping fee attached when purchased in the store. If you purchase it online the card is emailed to the student or buyer.

If you have questions about your order, feel free to email us at [email protected].